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The Great Gift Hamper Companyhttps://www.greatgifthampers.com/skin/frontend/alomilano/gghc/images/logo.png
7 New Mills Industrial Estate, Post Office RoadInkpen, HungerfordBerkshireRG17 9PUUnited Kingdom
Customer Servicescustomerservices@greatgifthampers.com+441488669004
https://www.greatgifthampers.com/skin/frontend/alomilano/gghc/images/logo.png
51.379497-1.462658

Frequently Asked Questions

WELCOME TO THE GREAT GIFT HAMPER COMPANY'S CUSTOMER SERVICE

You are always welcome to call our helpful customer services team on 01488 669004. However, to help you and save you the call, we have set out below some of the most frequently asked questions and the answers so you may like to have a look through here first. If you can't find the answer you are looking for you can also email us at customerservices@thegreatgifthampercompany.com

WHAT HAPPENS IF MY ORDER IS SENT OUT IN TWO SEPARATE DELIVERIES – DO I HAVE TO PAY POSTAGE TWICE?

Absolutely not. If we are forced to send out your order in more than one delivery you will still only be charged once.

HOW WILL MY ORDER BE DELIVERED?

Generally our orders are delivered by the friendly men and women at Royal Mail using their Tracked Service. For larger items and many next day deliveries we use couriers such as DHL and UPS.

Please note that all guaranteed next-day deliveries will need to be signed for.

I AM NOT SURE I CAN BE IN ON THE DAY OF EXPECTED DELIVERY

That’s not a problem. If you are not at home and the package needs to be signed for, then the package will be returned to the depot. A card will be left for you so that you can contact the friendly delivery people and arrange an alternative delivery date.

Alternatively, you can opt to specify a safe place and the postman will leave the parcel there. In the event of a safe place having been specified they will NOT leave a card.

All express deliveries must be signed for and cannot be left in a safe place.

MY DELIVERY HAS ARRIVED BUT SOME OR ALL OF THE GIFTS ARE DAMAGED

Everything we send out is packaged with the greatest care and leaves us in perfect condition but occasionally packages get damaged en route to you. 

Please either call us on 01488 669004 or email us at customerservices@thegreatgifthampercompany.com or follow the returns policy procedure and the paperwork that will have been sent out with your package.

WHAT’S THE GREAT GIFT HAMPER COMPANY'S RETURN POLICY?

Because we are so sure that you will love what we send you, we are able to offer you a no-nonsense, no-quibble return and refund policy. If you are not happy with an item/s we send you, for whatever reason, just let us know within 7 days – no questions asked. Simply return the item to us within 14 days of receipt, unused and in a saleable condition in its original packaging for either an exchange or a full refund. 

Our full returns policy can be found here: returns policy.

If you wish to return an item to us then please download a returns form here or call us on 01488 669004 and we will post or email one to you. Please note that in the case of food we can only offer a refund if the food is found to be faulty – this does not affect your statutory rights.

HOW LONG WILL IT BE BEFORE I GET MY MONEY BACK?

We will process your refund as soon as possible and in any case within 30 days. In reality the refund usually goes through within a couple of days but sometimes the banks can be a bit slow in moving the money through the system so we have to say it takes up to 30 days so we don’t promise you something we can’t keep.

WHAT IS THE GREAT GIFT HAMPER COMPANY'S RETURN ADDRESS?

You can return any unwanted items for a refund or exchange to: 

The Great Gift Company
Unit 7 New Mill Industrial Estate
Post Office Road, 
Inkpen,
Hungerford, 
Berkshire 
RG17 9PU

Please always contact us on 01488 669004 or email customerservices@thegreatgifthamper company.com before returning any items and we will sort it out for you.

I HAVE REQUESTED A REPLACEMENT ITEM. HOW LONG WILL THAT TAKE?

We aim to dispatch your replacement within 48 hours of receipt of the original item back from you, provided the original item is returned to us in a saleable condition. It will then take 2-3 days for the item to be delivered to you but we will email you as soon as it is dispatched so you know it is on its way.

THE ITEM I WANT IS OUT OF STOCK. HOW DO I KNOW WHEN YOU WILL GET IT BACK IN STOCK?

We do our best to anticipate the correct stock levels, but unfortunately we don’t always get it right. If an item is out of stock you will be given the option to “Tell me when it is back in stock”. Once we get that request from you we will contact you and give you an indication of when we think it will be back in stock.

Once the item is back in stock we will contact you and you can then decide if you still want it and proceed from there.

VAT

Our prices include VAT at the current rate of 20%. However, some food items attract no VAT so in the case of our large food hampers, the overall VAT rate may be lower than 20%. You are only charged VAT on vatable items as prescribed by HMRC from time to time.

Please note that some items are VAT exempt e.g. books, some food and some children’s clothing items etc.

I WOULD LIKE TO BE KEPT INFORMED OF NEW PRODUCTS AND NEWS. HOW CAN I BE ADDED TO YOUR MAILING LIST?

Just register at the bottom of the home and we will send you regular updates and news via email.

I NO LONGER WISH TO RECEIVE YOUR NEWSLETTERS – HOW DO I STOP?

We are sorry to lose you from the mailing list but it is easy to stop receiving emails from us. Simply email us at customerservices@thegreatgifthampercompany.com and you will be taken off the mailing list. Alternatively, there is a link from the newsletter at the bottom of the page where you can unsubscribe.

HOW DO I KNOW THAT MY CREDIT CARD DETAILS ARE SECURE WITH YOU?

We take the security of your information incredibly seriously and go to great lengths to make sure that our site utilises the latest and best methods of protection for you. When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your personal information as it is transmitted to us.

All payments are processed and secured by SagePay who have added an additional layer of protection for you by asking you to validate your details before the payment is authorised.

WHAT ELSE CAN I DO TO INCREASE SECURITY?

Firstly, be aware that The Great Gift Hamper Company will NEVER request personal information from you via email. Should you ever receive an email requesting such information then please contact us on 01488 669004 immediately. 

Never reveal your password to anyone else.

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

Any and all information we have about you is kept by us in total confidence. 

Occasionally, we may make details on our mailing list available to other, selected companies whose products or services we believe may be of interest to you. However, we will never do this without your consent and we will never give out your email address.